Support
How can we help?
This is the official support page for the BadgeRocket app and platform. Send us a message and we’ll get back to you — usually within one business day.
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Check-in app
QR scans, name search, station setup, or anything that stops the line at the door.
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Badge printing
Layouts, reprints, stock, or a printer that isn’t talking to the app.
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Account and access
Logins, team invites, events in the console, or billing questions.
Contact us
Use the form for app issues, check-in questions, printing problems, or account help. Include your event name and a short description so we can reply with the right next step.
We read every message. Event-day issues are handled first.
Thanks — we got your message.
We’ll reply as soon as we can, usually within one business day. Event-day issues are prioritized.
Before you write
How fast do you reply?
We usually respond within one business day. If you are live at an event, say so in the form and we will prioritize it.
Can I get help during the event?
Yes. Include your event name, venue, and what is happening at the station so we can get you moving again.
Is this the support page for the iOS app?
Yes. This is the official support page for the BadgeRocket app on the App Store, and for the check-in and badge printing platform.
Where can I read the privacy policy?
Our Privacy Policy explains how we handle information you send us, including support messages. Read the Privacy Policy.